Policies & Guidelines – Everything You Need to Know!
At Genius Network, we believe in transparency, fairness, and a truly hassle-free experience. This page covers everything you need to know before choosing our services—your Privacy, our Refund & Cancellation policy, and our Fair Usage Policy (FUP).
What Information Do We Collect?
Your Name & Contact Details.
Internet Usage Data (for service optimisation).
Billing & Payment Information.
Why Do We Collect This Data?
To provide faster resolution & technical support.
To improve service performance and reliability.
To secure your connection from threats or misuse.
Your Privacy, Your Control
You can request at any time:
A copy of your personal data.
Modifications or corrections to your information. Complete account deletion and data removal.
Data Protection Measures
End-to-end encryption and secure servers.
Strict access control protocols.
NO data sharing or selling to third parties.
We understand that plans may change—and we’re here to make that transition as smooth as possible.
For New Connections:
If installation hasn’t been completed, cancel anytime for a FULL refund.
If already installed, a partial refund may be issued based on usage.
For Plan Changes (Upgrade/Downgrade):
Upgrade Anytime – New plan activates immediately.
Downgrade? – Takes effect in your next billing cycle.
Refund Timeline:
Refunds are processed within 7–10 working days
Security deposit (if any) is refunded after equipment return in working condition
📞 Need Help?
📧 Email: support@geniusnetwork.in
📱 Call/WhatsApp: +91 9167070706 / 9819377070
Fair Usage Policy (FUP) – Uninterrupted, Fair & High-Speed Internet!
We want every Genius user to enjoy a smooth, fast, and consistent internet experience. That’s why we follow a Fair Usage Policy (FUP).
What is FUP?
Our “Unlimited” plans include fair usage limits to prevent network misuse. This ensures that a few heavy users do not affect the quality of the internet for everyone.
Why Do We Have FUP?
To prevent bandwidth congestion.
To provide fast, stable service across our network. To promote equal internet access for all our users
🛠️ Genius Network – Reliable. Transparent. Customer-First.
If you have any questions about our policies, please feel free to contact us.
🌐 Website: www.geniusnetwork.in
📧 Email: support@geniusnetwork.in
📱 Call/WhatsApp: +91 9167070706 / 9819377070