Refund & Cancellation Policy
At Genius Network, we’re committed to delivering fast, reliable, and customer-friendly internet services. However, we understand that there may be instances where you need to cancel your service or request a refund. Our policy ensures a smooth and transparent experience for all our users.
Cancellation Policy – No Strings Attached!
We value flexibility and customer satisfaction. Here’s how cancellation works with Genius Network:
For New Connections (Before Installation):
- If installation has NOT yet been completed, you can cancel your subscription at any time.
- You will receive a 100% refund, processed within 24–48 hours.
- Just contact our support team via call, WhatsApp, or email.
For Active Connections (After Installation):
- If you cancel within 7 days of activation, you may receive a partial refund (excluding installation/setup
charges). - If you cancel after 7 days, your cancellation will take effect from the next billing cycle.
- No refund is issued for unused days if the service is cancelled mid-month.
Equipment Return Policy
- If you were provided with any equipment (router, modem, ONU), it must be returned in working condition.
- If not returned or found damaged, charges may be deducted from your refund.
Eligible Refunds:
Full Refunds:
Applicable for cancellations before installation.
Partial Refunds:
May be issued in case of persistent service issues after troubleshooting.
Non-Refundable:
- Installation & setup fees.
Subscription fees after the service has been used. - Equipment charges (if not returned).
Refund Timeline:
Refunds are processed within 7–10 working days.
Amount will be credited via the original payment method.
Plan Change & Downgrade Policy:
We offer you the freedom to upgrade or downgrade your internet plan.
Upgrading:
The new plan will be activated immediately.
Downgrading:
The new plan will apply from your next billing cycle.
Note: No refunds are issued for mid-cycle downgrades.
Need Help?
We’re always here for you:
📧 Email: support@geniusnetwork.in
📱 Call/WhatsApp: +91 9167070706 / 9819377070
🌐 Website: www.geniusnetwork.in